Your AI Support Employee for Shopify
Automatically answer customer questions, track orders, handle support requests and notify customers through email and WhatsApp.
Test Solact Live in Action
See how Solact reads Shopify order tracking in real time, looks up refund policies via pgvector RAG, and escalates to Chatwoot human agents.
Solact never guesses tracking numbers or inventory. Every answer is backed by live Shopify queries or pgvector store policy documents.
Engineered to Solve Tickets, Not Just Chat
Unlike generic chatbots that hallucinate or repeat canned scripts, Solact is deeply wired into your Shopify backend.
Live Shopify Order Tracking
Customers ask "Where is my order?". Solact instantly looks up fulfillment statuses, carrier tracking numbers (USPS, FedEx, DHL, Delhivery, Bluedart), and delivery ETAs without human intervention.
Policy & FAQ Vector RAG
Upload your refund policies, shipping terms, size charts, and FAQs. Using pgvector embeddings, Solact provides exact, accurate answers with zero hallucination.
Chatwoot Human Escalation
When a refund requires manager approval or a customer asks for a human, Solact smoothly transfers the chat to your Chatwoot inbox with the full transcript and customer history.
WhatsApp & Email Notifications
Don't keep customers waiting on your storefront. Solact automatically dispatches delivery milestones, order confirmation summaries, and answers via WhatsApp and email.
Interactive AI Test Lab
Test queries before they reach live customers. Inspect token costs, latency, tool calls, and pgvector knowledge chunks to guarantee total control over your AI employee.
Executive Analytics & Metrics
Monitor total conversations processed, AI deflection rate, human escalation percentage, and cost per ticket with live visual charts.
From Signup to Live AI in 24 Hours
We provide complete manual onboarding so you never have to wrestle with complicated API configurations or webhook setups.
1-Click Shopify Connection
Authorize the Solact app on your Shopify store. Solact securely syncs your product catalog, orders, and customer data in minutes.
Policy Ingestion & Brand Tone
Provide your website URL or upload store policy PDFs. Our team indexes them into pgvector and configures your brand's unique conversational voice.
Go Live & Human Routing
Connect your Chatwoot inbox and WhatsApp channel. Solact starts handling inquiries 24/7, routing complex cases to your agents automatically.
Prefer Us to Set Everything Up for You?
Our engineering team will jump on a 1-on-1 call, configure your Shopify store, verify your policies in our AI Test Lab, and test WhatsApp notifications before launch.
Predictable Plans for Every Shopify Merchant
No surprise per-resolution fees. Choose a plan based on your conversation volume.
For Growing Brands
Essential automated support for emerging Shopify stores.
For High-Velocity Stores
Automate order tracking, WhatsApp notifications, and human escalations.
For Enterprise Brands
Custom routing, high-volume SLA, and dedicated engineering support.
Get Your Store Onboarded in 24 Hours
Submit your store details below. Our engineering team will review your requirements, prepare your custom AI prompt, and guide your launch.